Frequently Asked Questions
A: We ship all orders via USPS to ensure fast and reliable delivery.
A: Orders take 3 business days to process. Delivery typically takes 4 to 8 business days after processing, depending on your location.
A: Yes, we ship worldwide! Delivery times and rates vary by destination.
A: If your order hasn’t been processed yet, email us at support@hotsporties.com, and we’ll do our best to update your address.
A: At the moment, we only offer standard shipping. Stay tuned for updates on additional shipping options!
A: We accept returns on items that are unused and in their original condition. Please initiate the return process within 30 days of purchase.
A: Yes, exchanges are accepted for unused items. Contact us at support@hotsporties.com to start the process.
A: Refunds are available within 7 days after your package arrives. The item must be returned in its original condition.
A: The customer is responsible for return shipping unless the return is due to a mistake on our end (e.g., wrong item or defect).
A: Our support team works:
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 3:00 PM
- Sunday: Closed
A: We aim to respond to all inquiries within 24 business hours.
A: We accept major credit cards, PayPal, and other secure payment options available at checkout.
A: No, only one discount code can be used per order.
A: You can reach us through:
- Support Email: support@hotsporties.com
- General Inquiries Email: contact@hotsporties.com